Incident IQ Platform Status
All Systems Operational
API Operational
Platform Operational
User Integrations Operational
Microsoft Azure SSO Operational
Google Cloud Platform Identity & Access Management Operational
PowerSchool Products PowerSchool SIS Operational
ClassLink Roster Server Operational
ClassLink Active Directory Integration Operational
OneRoster CSV Processing ? Operational
Asset Management Integrations Operational
Jamf Pro Operational
Mosyle Operational
Jamf School Operational
Filewave Operational
Microsoft SCCM Operational
Email Notifications and Alerts Operational
mailgun Inbound email processing Operational
mailgun Outbound Delivery Operational
iiQ Email Processing Operational
Support Resources Operational
iiQ Community Operational
iiQ Help Center Operational
iiQ Academy Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 29, 2023

No incidents reported today.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - Site responsiveness and all platform performance metrics have been normal since 9:30am EST. Azure support has indicated that there was a very brief window between 9:00am-10:00am where the intermittent slowness for some requests was possible. We did not receive any reports from users that this potential slowness was realized, but we are reviewing logs to be sure. We completely understand how critical the Incident IQ platform is to supporting K-12 workflows. We will continue to work with the Azure support team to find more details while closely monitoring all platform systems.
Jan 27, 17:49 EST
Monitoring - Our platform monitoring tools indicate expected stability and responsiveness across all customer sites. We are continuing to closely monitor these metrics and are working with Azure to gather details related to the issue and timeline for a resolution. Mitigation plans in place continue to be effective. Please contact our support team if you are encountering any issues with site responsiveness.
Jan 27, 12:08 EST
Investigating - Our internal platform monitoring metrics have recorded some sporadic instances of degraded performance related to page load times. We have confirmed with Microsoft that they have had several nodes fail and have shifted some jobs to backup services which caused some sporadic performance issues. The mitigation services and backup plans are in place now and appear to be working as expected. We have opened a P1 support ticket with Azure so we can track and monitor the progress of this issue. We will continue to monitor closely and provide updates here.
Jan 27, 10:39 EST
Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.