Incident IQ Platform Status
All Systems Operational
API Operational
Platform Operational
User Integrations Operational
Microsoft Azure SSO Operational
Google Cloud Platform Identity & Access Management Operational
PowerSchool Products PowerSchool SIS Operational
ClassLink Roster Server Operational
ClassLink Active Directory Integration Operational
OneRoster CSV Processing ? Operational
Asset Management Integrations Operational
Jamf Pro Operational
Mosyle Operational
Jamf School Operational
Filewave Operational
Microsoft SCCM Operational
Email Notifications and Alerts Operational
mailgun Inbound email processing Operational
mailgun Outbound Delivery Operational
iiQ Email Processing Operational
Support Resources Operational
iiQ Community Operational
iiQ Help Center Operational
iiQ Academy Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 7, 2022

No incidents reported today.

Oct 6, 2022
Resolved - This incident has been resolved. We experienced an issue where new ticket submissions and ticket updates were not displaying in ticket view grids between 5:00am and 9:45am on 10/6/22. All ticket submissions and changes that occured during that window were recorded and are displaying correctly as of 10:15am.

We have implemented preventive measures to ensure there is no recurrence of this issue and will continue active platform monitoring. Please contact our support team if you have any questions.

Oct 6, 11:51 EDT
Update - We are continuing to monitor for any further issues.
Oct 6, 11:49 EDT
Monitoring - A fix to our filter engine update processing engine has been deployed. There is a small backlog of updates that will continue to process over the next 30 minutes. All ticket changes and newly submitted tickets have been recorded and no ticket activity has been lost. We are continuing active platform monitoring to ensure this resolution is 100% effective as expected. Please contact our support team if you have any questions.
Apologies for the brief workflow disruption this morning, and thank you for your patience as we worked to resolve this issue.

Oct 6, 09:29 EDT
Identified - We have identified the cause of the issue impacting visibility of recently submitted tickets and recent ticket updates. Our Engineering team is actively working to implement a fix.
Oct 6, 09:18 EDT
Investigating - We are currently investing an issue where recently submitted tickets are not populating in ticket grid views.
Oct 6, 09:01 EDT
Oct 5, 2022

No incidents reported.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.